Parcel Data Analyst - Wisconsin

Thanks, Trish, for these GENCO leads:
Parcel Data Analyst - GPA, Green Bay WI
requisition #: 2354
Date: July 15, 2010

GENCO is currently conducting interviews for a Parcel Data Analyst for our Parcel Negotiation and Audit division in Green Bay, Wisconsin.

The Parcel Data Analyst is a position that shares the responsibility for the success and profitability of the account(s) with either the Parcel Operations Manager or the VP Parcel Negotiations and Audit. The primary responsibility for this role is providing services to our customers including data warehousing, post audits, reporting, and data analysis. This role will have relationships with customers, carriers, and internal teammates to analyze and identify cost saving opportunities for customers.

The Parcel Data Analyst is responsible for:

Leading and configuring the technology to implement a new account to include the design of the workflow. Understanding the scope of the customer agreement, executing the scope of the implementation, adhering to the scope and elevating to the Parcel Operations Manager any requested changes to the scope or gaps in capability
Assisting the Parcel Operations Manager in understanding and internally communicating the components of the carrier/customer agreement to include assessing risk
Managing multiple large projects to include leading the resources associated with the project
Preparing, analyzing and presenting cost and service analysis to include data trends
Communicating effectively with customers, carriers and teammates
Understanding database relationships and having the ability to extract information of interest using query language.
Understanding carrier services, pricing, and fees associated with shipping.
Applying customer contract (carrier and/or GENCO) knowledge to include understanding contract implications
Analyzing differences between customer billing, contract and tool outputs and determining if discrepancies exist
Submitting and resolving claims due to rate or billing discrepancies with customer and carrier
Analyzing and recommending broad based innovative improvement initiatives for the account(s) with a focus on eliminating root causes of recurring issues which leads to driving down costs and/or improving service
Automating and streamlining client workflow to improve efficiencies and further enhance value for customer(s)
Finding, evaluating and implementing additional opportunities to improve service to the customer, lowering cost for the customer, adding additional value to the customer while maintaining or improving margin for GENCO
Reporting and analyzing on an ad hoc basis for the customer
Monitoring and managing the freight payment process for the customer
Using professional judgment to assess the impact of decisions/actions on the customer and GENCO
Balancing the customers’ needs with our company’s profitability
Assisting the Parcel Operations Manager with managing, reporting and analyzing key performance indicators and preparing budgets and forecasts on a routine basis for internal and external customers
Building customer relationships at various levels within the customer and supporting the operations team to ensure customer satisfaction
Creating account specific standard operating procedures, business rules and work processes to enhance communication and produce results based on department SOP’s, business rules and work processes
Assisting in the development and maintenance of the account plan to ensure sustainability of our services and expand our solution set
Managing and/or overseeing all day to day operations of the account(s)

The successful candidate will have:

A BA/BS degree or equivalent combination of education and experience in statistics, accounting/finance, invoice auditing, database management, analytics or related industry
Proven ability within logistics, operations, customer service, and project management.
Proficiency in Microsoft Office applications including intermediate proficiency in Excel, Access, and basic proficiency in Word, Project and Visio.
Basic understanding of SQL Query Language; intermediate or advanced skills preferred
Strong interpersonal skills with the ability to develop effective customer and teammate relationships.
Implementation and problem solving skills
Previous experience in parcel carrier operations or billing system preferred
Cognos experience/knowledge preferred
Travel up to 10%

Teammates should apply/submit your resume by visiting the GENCO intranet at or