Call Center Director

Thanks, Allison, for this lead:
Call Center Director
Atlanta, GA

Talent Connections, LLC (www.talentconnections.net) ranked on the Inc. 500 list for two years in a row in 2007 and 2008 is conducting a search for a Call Center Director for an organization in Atlanta, GA. We are seeking qualified candidates who will embrace the values and culture of this organization. Competitive salary and benefit package available. See the job description below.

Qualified applicants should immediately send their resume and salary requirements to Teela Jackson at teelajackson@talentconnections.net. Resume submittals which include these details will be given first consideration. No calls or agencies please.

Is this your dream job?
If the next step in your career includes running a call center for an organization with a great purpose, this may be your position. You'll get to build and develop many of programs from the ground up. You have to love the customer service side of it, but equally important you must have a passion for developing employee communications programs and strategies. You'll play a key role in helping management engage employees in the strategy of the organization, creating a dynamic work environment. Through your work, you'll have the opportunity to touch and change the lives of individuals all over the world on a daily basis.

Job Summary:

The Call Center Director will direct and coordinate activities of the communications department by providing customer service support through telephone, correspondence and email. The chosen candidate will apply quality call control measures, CRM behavior trends, and data collection systems to create a positive, exciting, bonding experience for each and every caller. This position reports to the Chief Operating Officer.

Responsibilities:
Monitor productivity of communicators, and directs staffing to balance Work In Process backlogs.
Establish workflow guidelines to insure that calls, correspondence, and e-mails are answered accurately and in a timely manner.
Work with supervisor to establish employee demeanor, technical accuracy, and conformity to Ministry policies.
Work with other departments on projects insuring that good communication is established and maintained so that the project is completed accurately and on time.
Develop and maintain procedures manual for the department.
Develop and executes budget for all Communications Department expenditures.
Oversee the development and maintenance of appropriate telephone, correspondence, and e-mail responses.
Education/experience required:
Master's degree (M.A) or equivalent; four to ten years of related experience and/or training equivalent combination of education and experience.
Intermediate to advanced proficiency in use of Microsoft Word, Excel, Outlook
Must have excellent oral and written communication skills
Thank you in advance for your time and consideration. Please feel free to forward this opportunity to anyone within your professional network.

Regards,

Teela Jackson
Senior Talent Consultant
Talent Connections

About Talent Connections:
Inc. magazine ranked Talent Connections Company No. 86 on its 26th annual Inc. 500 list of the fastest-growing private companies in the U.S.Talent Connections is ranked No. 11 among the 50 human resources companies listed nationally. Founded in 1999, Talent Connections, LLC is a professional services firm that specializes in recruiting - including recruitment process outsourcing (RPO), executive search, process consulting, and contract recruiting. Making the connections to recruit top talent is the mainstay of the company, whether it's revamping the hiring process or building a network of contract recruiters for companies to pull from at a moment's notice. Talent Connections is headquartered in Atlanta, Georgia. Please visit www.talentconnections.net for more information.