Customer Svc Liasion - Palmetto, GA

Customer Service Liaison - Unilever - Palmetto, Georgia

Requisition #: 2530
Date: January 2, 2011

Job Description: GENCO ATC has an immediate opening for a Customer Service Liaison at our GENCO ATC / Unilever facility, located in Palmetto, GA. The Customer Service Liaison is responsible for the majority of the communications with Unilever Distribution Planners, Co-Located Planners, Customer Service and Unilever approved carriers.

The Customer Service Liaison is responsible for:
Initiating and maintaining a good working relationship with all Unilever and GENCO ATC personnel
Responding to customer complaints, inquiries, inventory status, status of orders, in a prompt, courteous and effective manner
Providing necessary reports to management
Maintaining communications with Unilever HPC customer service
Reviewing, changing and cancelling orders as necessary
Investigating potential stock issues and obtaining direction from customer service
Communication all cuts to customer service, scheduling, communicating and maintaining trailer pools for all accounts - both inbound and outbound
Operating the order management (SAP), Warehouse Management (DMplus) systems, Lean logistics and iTrade to insure accurate customer service functions
Providing backup of all other clerical positions

Requirements: The successful candidate will have:
Experience using all systems as a tool to investigate inquiries
Excellent verbal and written communication skills
Proficiency with Microsoft Office applications, with expert level Excel spread sheets
Working knowledge of WMS, preferably DLx/P,Lean Logistics and iTrade
Some working knowledge of SAP (order management system
Two (2) to three (3) years office experience, preferably in warehouse environment

GENCO ATC Teammates should apply/submit your resume by visiting the GENCO intranet at