Technical Support Supervisor- DELL-Lebanon, TN
Requisition Number: 2202 (posted 3.03.10)
Job Description: GENCO has immediate openings for a Technical Support Supervisor at our facility located in Lebanon, TN. The facility is approximately 298,000 square foot remanufacturing and return center operation. The facility operates 2 shifts with approximately 500 teammates.
The position is responsible for:
Ensuring/reinforcing the GENCO teammate culture is being fostered in the facility
Assuring attainment of facility production and quality objectives
Providing managerial leadership, coaching/feedback and development for direct reports and business partners.
Responsible for the quality of the tech support process.
Responsible for the quality of data collected in tech support process and responsible for reporting to management.
Responsible for the overall performance of the tech support process.
Responsible for entire technical support team within a facility.
Driving larger impact process improvements for tech support team.
Addressing the most complex issue escalations.
Providing assistance for the Operations and/or General Manager on special projects as required.
Requirements: The successful candidate will have:
A BA/BS degree in Technology or related discipline or equivalent combination of education and work experience required
One (1) plus years experience in a supervisory capacity preferred
Excellent organizational and analytical skills
Prioritization and problem solving skills essential
Must have excellent communication skills, both written and oral, and the ability to effectively interact with GENCO customers and teammates
Proficiency with Microsoft Office applications required
Previous Network or related experience is preferred
Previous WMS/RF or related experience is preferred
Experience with PC hardware diagnostics and support
Must have ability to remain flexible in a dynamic work environment.
Teammates should apply/submit your resume by visiting the GENCO intranet at
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