part-time job in Douglasville with Comcast

Job Posting 58992343
PART TIME PAYMENT CENTER LOBBY REPRESENTATIVE - DOUGLASVILLE, GA

Reference Code
8b65484c-d1bb-e532-e100-000018282f35

SOUTHERN DIVISION/ATLANTA REGION
PAYMENT CENTER

Major Duties:
- Establish rapport with current and potential customers, ask pertinent questions and interpret information in order to identify
customer need.
- Educate current and potential customers on specific product, service and rate information in order to guide customer into
appropriate services to suit their viewing needs and enable them to make purchasing decision.
- Explain customer billing when needed in order to give customers a clear understanding of charges, billing cycles, prorates,
etc.
- Achieve or exceed individual sales goals in order to meet department and company objectives and contribute to overall
customer satisfaction.
- Seek and participate in ongoing training as needed to increase skill level and productivity. Successfully sell alternatives to
downgrades and disconnects in order to retain customer at a service level that benefits the customer and the company.
- Work cooperatively with the company sales culture and ensure system sales goals are met or exceeded.
- Enter account information into billing system with a high degree of accuracy to execute customer order, schedule service
installation and record account comments on a daily basis in order to maintain accurate records of transaction and capture
important customer data for measurement.
- Maintain a general, cross-functional knowledge of the other areas to handle overflow and contribute to departmental team
goals.
- Assist fellow team members to accomplish related tasks as needed in order to contribute to the team effort.
- Adhere to the telephone guidelines in order to contribute quality customer service in the store to ensure customer
satisfaction,
- Accurately balance and reconcile cash and credit card batches daily in order to maintain accuracy of customer account.
- Adhere to the company attendance policy in order to assist customers and contribute to meeting the department and
company goals.
Requirements
Education:
High School Diploma or GED equivalent required.
Experience:
- 2 - 3 years customer service experience
-minimum of 2 years of retail or banking cash-handling experience required (handling more than $5000 daily)
-Knowledge of all functions and related tasks in the area of customer service and front counter
-Strong professional, communication and organization skills
- Ability to multi-task and to communicate both orally and in writing
-Ability to work independently but also strong team orientation
-Superior analytical problem solving skills and the ability to suggest and implement practical solutions
- Demonstrated courtesy and patience in customer relations
- Able to work well under pressure and remain calm and professional through stressful or ambiguous situations in order to
objectively interpret information
- Able to work flexible schedules, weekends, and/or overtime with a limited notice
- Able to adapt communication styles and interact well with a diverse group of employees and customers in order to complete
tasks
- Have some understanding of ASCR, CSS and ICOMS billing systems
-Must be able to lift a minimum of 50lbs
-Stand for long periods of time
-Experienced user of Microsoft Word, Excel and must be able to handle large amounts of cash with accuracy.
employment Type - regular part-time
Branch
GAW05 - Douglasville
Comcast is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted
by search firms to any employee at Comcast via-email, the Internet or in any form and/or method without a valid written
Statement of Work in place for this position from Comcast HR/Recruitment will be deemed the sole property of Comcast. No
fee will be paid in the event the candidate is hired by Comcast as a result of the referral or through other means.
Comcast is an EEO/AA/ Drug Free Workplace.