Genco seeks VP in Canada

Customer Service Vice President - Canada
Requisition #: 2419

GENCO has an immediate opening for a Customer Service Vice President (CSVP) for Canada. The CSVP is responsible for assuring that all elements of the customer contract are executed in accordance with contract requirements and provides value by organizing and coordinating facility start-ups following detailed specifications set forth by the customer and GENCO. The CSVP serves as interface and coordinator between the customer and GENCO. The CSVP is accountable for the safe, efficient, and economical start-up, transition and/or operation of all contracted facilities. The CSVP is responsible for the execution and maintenance of contract-required plans.

The position is responsible for:
Coordinating and managing all assigned functions within the Business Unit to assure contract compliance and performance to customer and GENCO standards and expectations.
Initiating and maintaining a good working relationship with the customer. Responding to customer questions and inquiries in a prompt, courteous and effective manner. Communicating with management on customer service topics and general feedback.
Directing all policy for operations. Working with Facility Managers to communicate and implement policy to all teammates and contractors.
Assuring third party contractors perform duties according to the customer's and GENCO's specifications and schedule.
Directing the efficient and cost-effective start-up of operations including: monitoring and maintaining contract schedules and deadlines and directing and overseeing on-site installation adjustments as necessary.
Making recommendations to senior management and the customer on programs and systems to improve start-ups and contract performance.
Assuring that all teammates/contractors adhere to contract safety and quality procedures. Assisting in maintaining the security of the building and conducts all activities in a manner that promotes a safe environment. Insuring operations are in compliance with all Federal, State, Local and GENCO regulations/policies.
Monitoring and maintaining the success, accuracy, current status and operational effectiveness of implemented plans, policies and operating procedures and the accurate preparation and distribution of all necessary status reports and records regarding warehouse operations.
Coordinating and monitoring all transportation into and out of the facility to meet the customer and GENCO's standards of customer service, cost, safety, and security, in conjunction with customers, landlords, and GENCO’s resources and policies.
Working within the guidelines established for all purchasing and establishing and monitoring additional purchasing techniques that will result in cost savings to the customer and GENCO.
Assuring security systems are implemented and maintained at the facility in accordance with the customer and GENCO’s loss prevention policies and resources.
Developing and implementing on-going communication programs with customers and GENCO teammates.
Attending training, becoming certified in, and demonstrating an understanding in all topics required by both the customer and GENCO.
Performing all other duties as assigned or requested.

The successful candidate will have:
At least 10 years of experience managing logistics contracts.
A minimum of 5 years of experience in a senior management role in a fast-paced, large volume, high-intensity complex logistics environment, with strong focus on meeting/exceeding measurable metrics.
A minimum of 5 years of experience managing multiple levels of management/direct reports and a large hourly workforce in a logistics and/or material distribution environment.
Demonstrated ability to interact effectively at multiple levels, in support of our customer relationships; demonstrated self-confidence, particularly with client relationships; strong relationship building skills.
Excellent communication and presentation skills; ability to effectively present information and respond to questions from groups of managers, clients, teammates, customers, and the general public.
A proven track record of mentoring and developing promotability with direct reports and subordinates.
Demonstrated ability to manage multiple projects in an environment of changing priorities.
Bachelor degree in Logistics, Industrial Engineering or other related operations discipline (or equivalent work experience); MS/MA preferred.

GENCO Teammates should apply/submit your resume by visiting the GENCO intranet at or

Genco opening in Canada

career Opportunity: Senior Canadian Payroll and Benefits Administrator/HRIS Data Analyst - Canada - Rexdale, Ontario
Requisition #: 2366

Job Description: GENCO has an immediate opening for a Senior Canadian Payroll and Benefits Administrator/HRIS Data Analyst. This position is responsible for providing value to our customers by performing all activities necessary to process the salaried payrolls for approximately 125 exempt employees and verification of payrolls for approximately 900 non-exempt employees. The Payroll Administrator will work with various payroll systems, tax regulations, and with sensitive and confidential information on a daily basis to ensure timely and accurate processing of employee pay information and compliance with internal processes as well as various provincial laws and regulations. This position works under direction of the Corporate Vice President of Finance and the Vice President of Payroll, Benefits, and Workers’ Compensation. This position will be located in Rexdale, Ontario.

The Position is responsible for:
Processing all Canadian (currently across four provinces) payrolls using ADP software.
Analyzing data downloaded from Time and Attendance software (ADP EZ labor and E-Time) for accuracy, communicating findings.
Calculating and performing special pay setups and processing
Balancing and controlling earnings and deduction totals, to include third party deduction payments. Correcting out of balance conditions.
Ensuring all benefits deductions are accurate in payroll and that proper information is provided to the carriers.
Ensuring each employee is accurately paid on a biweekly basis.
Analyzing and resolving issues that result in the need for unscheduled special payroll runs
Designing ad-hoc reports as required by management
Assisting and providing support for system upgrades
Integral player in all stages of new Canadian HRIS/payroll application implementation
Partnering with IT and HR in the creation of end user training manuals, on-line help content, and communication for new Canadian HRIS/payroll system
Providing training to field and local payroll specialists on new system
On-site payroll implementation expert for all new Canadian start-ups
Collaborating with corporate HR in launching Canadian payroll information and forms on the GENiSYS Intranet
Serving as expert on Canadian HRIS/payroll reporting, data and ancillary systems such as General Ledger
Retrieving and posting payroll file to General Ledger, ensuring data integrity and financial accuracy
Ensuring confidentiality of financial records, in compliance with federal and provincial regulations
Providing exceptional customer service to field with payroll inquiries
Assisting with year-end payroll auditing and T4 reconciliation
Assisting with preparation of audits, reports and applications required by law to be filed with governmental agencies and commissioners
Maintaining current and complete Canadian payroll files
Serving as a backup to the Canadian payroll administrators during absences
Performing professional assignments as required
Traveling to GENCO corporate US, and within Canada as required

The Successful Candidate will have:

A BA/BS in Business Administration or Accounting with 3 or more years proven payroll experience (ADP performance Pack preferred)
Sound knowledge of laws and regulations affecting Canadian payroll
Knowledge of government regulations in proper employee record management
Considerable knowledge and practical experience in Canadian taxation, benefits/deductions, garnishments, and reporting
Strict attention to detail
Strong prioritization skills to meet deadlines
Ability to work in a fast-paced, high demand environment
Experience creating reports by extrapolating data from an HRIS or high-volume payroll system
Proficiency with Microsoft Excel (pivot tables, formulas), Word and Access programs, Lotus Notes, ADP HRIS/payroll system (preferred)
Excellent written and verbal communication skills – ability to work with all levels of the organization
Strong interpersonal and customer service skills
Proven analytical and problem-solving skills
Ensure work is completed in a timely manner
Maintain strict confidentiality of records

GENCO Teammates should apply/submit your resume by visiting the GENCO intranet at or

Evening Op Supervisor - Canada

Trish, thanks for sending us this lead:
Evening Operations Supervisor -Canadian Tire - Coteau-de-Lac, Quebec

Requisition Number: 2286 (posted 4.29.10)

Job Description: GENCO has an opening for an Operations Supervisor to support our distribution center located in Coteau-de-Lac, Quebec. The facility distributes product for a major Canadian retailer and will operate 24 hours a day, 7 days a week, employing 700 hourly employees and 50 plus management employees

The Operations Supervisor is responsible for the day-to-day management activities of the Warehouse, which includes resource planning, hiring and training of teammates. This function may include the following management activities: reception, shipping and order preparation. The incumbent must have the ability to prioritize the work volumes as well as ensure that customer specifications are met or surpassed

The Position is responsible for:

Planning and coordinating manpower needs as per each sector’s requirements as well as ensure a safe and efficient work environment
Organizing daily meetings in order to communicate the day’s planning, to coordinate the work flow and assign teammates to the appropriate area
Establishing and adjusting the volume and work flow in accordance with the reception, delivery or order preparation schedule
Giving training on work procedures, policy interpretation and communicating them. Ensuring that they are adhered to; implementing new methods and recommending improvements
Verifying reports to ensure the follow-up of each product
Maximizing customer satisfaction, by ensuring that the product was received, delivered or prepared as per time schedule
Participating in the hiring process, new program implementation, supporting cross-departmental rotation, motivating teammates, evaluating their performance, managing absenteeism and disciplinary measures
Promoting a safe and positive work climate that sponsors two-way communication
In collaboration with the Human Resources Department, analyzing, solving and managing conflicts
Assisting superiors in budget preparation and ensuring that it is adhered to
Participating in work improvement processes, performance indicators, working conditions and administrative procedures to increase departmental efficiency
Participating in various projects, able to do its follow-up and to implement controls

Requirements: The successful candidate will have:
College Diploma or the equivalent;
Minimum of (5) years experience in Operations Management in the inventory and logistics fields;
Bilingualism oral and written (French) is mandatory;
Excellent knowledge of Health and Safety regulations;
In-depth knowledge of Microsoft Office (Word, Excel, Powerpoint);
Excellent Project Management skills;
Good analytical and problem solving skills;
Demonstrated leadership, excellent motivator and results oriented and ability to handle stress.


Teammates should apply/submit your resume by visiting the GENCO intranet at or