Requisition #: 2419
GENCO has an immediate opening for a Customer Service Vice President (CSVP) for Canada. The CSVP is responsible for assuring that all elements of the customer contract are executed in accordance with contract requirements and provides value by organizing and coordinating facility start-ups following detailed specifications set forth by the customer and GENCO. The CSVP serves as interface and coordinator between the customer and GENCO. The CSVP is accountable for the safe, efficient, and economical start-up, transition and/or operation of all contracted facilities. The CSVP is responsible for the execution and maintenance of contract-required plans.
The position is responsible for:
Coordinating and managing all assigned functions within the Business Unit to assure contract compliance and performance to customer and GENCO standards and expectations.
Initiating and maintaining a good working relationship with the customer. Responding to customer questions and inquiries in a prompt, courteous and effective manner. Communicating with management on customer service topics and general feedback.
Directing all policy for operations. Working with Facility Managers to communicate and implement policy to all teammates and contractors.
Assuring third party contractors perform duties according to the customer's and GENCO's specifications and schedule.
Directing the efficient and cost-effective start-up of operations including: monitoring and maintaining contract schedules and deadlines and directing and overseeing on-site installation adjustments as necessary.
Making recommendations to senior management and the customer on programs and systems to improve start-ups and contract performance.
Assuring that all teammates/contractors adhere to contract safety and quality procedures. Assisting in maintaining the security of the building and conducts all activities in a manner that promotes a safe environment. Insuring operations are in compliance with all Federal, State, Local and GENCO regulations/policies.
Monitoring and maintaining the success, accuracy, current status and operational effectiveness of implemented plans, policies and operating procedures and the accurate preparation and distribution of all necessary status reports and records regarding warehouse operations.
Coordinating and monitoring all transportation into and out of the facility to meet the customer and GENCO's standards of customer service, cost, safety, and security, in conjunction with customers, landlords, and GENCO’s resources and policies.
Working within the guidelines established for all purchasing and establishing and monitoring additional purchasing techniques that will result in cost savings to the customer and GENCO.
Assuring security systems are implemented and maintained at the facility in accordance with the customer and GENCO’s loss prevention policies and resources.
Developing and implementing on-going communication programs with customers and GENCO teammates.
Attending training, becoming certified in, and demonstrating an understanding in all topics required by both the customer and GENCO.
Performing all other duties as assigned or requested.
The successful candidate will have:
At least 10 years of experience managing logistics contracts.
A minimum of 5 years of experience in a senior management role in a fast-paced, large volume, high-intensity complex logistics environment, with strong focus on meeting/exceeding measurable metrics.
A minimum of 5 years of experience managing multiple levels of management/direct reports and a large hourly workforce in a logistics and/or material distribution environment.
Demonstrated ability to interact effectively at multiple levels, in support of our customer relationships; demonstrated self-confidence, particularly with client relationships; strong relationship building skills.
Excellent communication and presentation skills; ability to effectively present information and respond to questions from groups of managers, clients, teammates, customers, and the general public.
A proven track record of mentoring and developing promotability with direct reports and subordinates.
Demonstrated ability to manage multiple projects in an environment of changing priorities.
Bachelor degree in Logistics, Industrial Engineering or other related operations discipline (or equivalent work experience); MS/MA preferred.
GENCO Teammates should apply/submit your resume by visiting the GENCO intranet at
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