Senior customer service rep needed

Thanks, Marsi, for this new job lead:

"The Sr. CSR will provide world-class customer service to bidders and sellers to facilitate successful transactions and improve customer satisfaction.

The Senior Customer Service Representative will assist customers who have questions about billing and general operation of the site,. This person will also help resolve fraud complaints and assist with security monitoring of the site by looking for duplicate accounts and potentially fraudulent listings. Support is accomplished through our customer support tool and is all online support.

There is currently no telephone support required. Candidates must be a motivated self starter that can work that can follow directions and think independently. Excellent communication skills and the ability to work with customers in a written format are required. Ability to problem-solve and document trends for management and experience with online auction sites is needed.

Requirements: • Candidates MUST work weekends. Flexible work schedule with 3 days in the office and weekend work from home. This is a 40 hr/week full time position with benefits and profit sharing. • You MUST have a complete home office including high speed Internet access. We will provide a laptop and software.

• Proven Customer Service skills in a challenging or complex environment. Recent college graduates will also be considered. • Successful background in an environment requiring simultaneous listening, interpreting, typing and computer use skills. • Office, organizational, PC and interpersonal skills commensurate for dealing with customers at all levels. • Demonstrated analytical, problem solving, project management and decision-making skills. • You must be able to pass a thorough background check before a position is offered.

Company Information: GunBroker.com is the world's largest online auction for hunting, sport shooting and related accessories. Founded in 1999, GunBroker.com promotes responsible gun ownership. As a company, GunBroker.com sells none of the merchandise listed on its Web site. Third-party sellers list items on the site, and every buyer or seller must be legally allowed to own firearms. Ownership policies and regulations are followed using licensed firearms dealers as transfer agents. The site also features buyers protection. The site is an informative, detailed, secure and safe way to buy and sell firearms and hunting and shooting accessories. The company does not maintain any product inventory.

Benefits: • Employer-paid Medical insurance • Employer-paid Medical life insurance • Employer-paid Medical dental insurance • Optional disability insurance • Flexible spending accounts • Paid holidays • Paid vacation • 401(k) • Profit Sharing Bonus • Casual work environment • Flex time Location: Kennesaw, GA just off of I-75 and Barrett Parkway Company Perspective: • Small but fast growing • Profitable • Stable • Highly value personal initiative • Focused on getting the job done • Casual – not bureaucratic

Contact Information: Please submit resume to Careers@GunBroker.com "