Center Customer Srvc Assoc-CC
Requisition #: 2010-46619
Shift: Varies
# Positions: 1
Location Name: Douglasville GA Stewart Mill Rd.
Rd Position Type: Regular Part-Time
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Center Customer Srvc Assoc-CC
Requisition #: 2010-46619 Shift: Varies
# Positions: 1
Location Name: Douglasville GA Stewart Mill
Street: 2985 Chapel Hill Rd Position Type: Regular Part-Time
Overview:
This team member is required to perform many functions within the center, including, but not limited to, operating a wide variety of equipment, taking customer orders, assisting customers, moving boxes and equipment, operating computers and computerized equipment, writing and filling out forms, sorting and collating papers, handling money, following instructions from supervisors, and communicating effectively with other team members. In some centers, the team member may work in the back office, photo lab, mail center, or business services department. Additionally, this team member may drive a motor vehicle, order products from catalogs, learn advanced computer software applications, and perform various administrative functions.
Responsibilities:
This is a representative list of the general duties the Customer Service Associate may be asked to perform and is not intended to be all-inclusive
• Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision
• Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers
• Performs multiple tasks at the same time, using automatic equipment capabilities
• Troubleshoots routine equipment problems
• May assist in the training of center team members
• May pick-up and deliver customer orders
• Collates, sorts and organizes customer orders
• Sets priorities of customer projects
• May log orders in tracking system, perform quality checks, package, store, retrieve, and ring up orders (Production Tracking Process or PTP)
• Operates photocopy, binding and other auxiliary equipment
• Operates the Point of Sale terminal (POS), handles money and makes change.
• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)
• Follows instructions of supervisors and assists other team members in performing center functions
• May assist with financial reporting, including daily sales, purchasing, center assets and payroll
• May prepare bank deposits and purchase orders
• May research customer account problems to resolve disputes
• May coordinate asset moves with FSO
• May maintain filing system
• May ensure center has necessary supplies, equipment and inventory
• May generate POS reports as needed
• May input waste tracking data and generate reports
• Perform all other duties as needed or requested
• Secondary responsibility for coordination of all shipping related services and activities, to include:
• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates.
• Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.
• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.
• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
• Must follow instructions of supervisors. Duties are performed with limited supervision. Accuracy of work is checked periodically. Authority is limited as directed by supervisors.
Qualifications:
• High school diploma or equivalent required
• Good verbal and written communication skills
• Physical stamina sufficient to stand during entire shift, excluding rest breaks
• Physical stamina sufficient to move and lift 55 pound boxes
• Ability, on a consistent basis, to communicate effectively with team members and customers
• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure
• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient manner
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