Office manager - Cartersville, GA

Job Title: Office Manager Cartersville, GA Job Code: 5500
Reports to: General Manager
FLSA Status: Exempt

Under supervision of the General Manager, the Office Manager will supervise and coordinate the activities of exempt employees that supervise the office and clerical staff.
DUTIES AND RESPONSIBILITIES
1) Coordinate activities with other supervisory personnel and with other work units or departments.
2) Design, implement, and evaluate staff training and development programs, customer service initiatives, and performance measurement criteria.
3) Develop or update procedures, policies, and standards.
4) Develop work schedules according to budgets and workloads.
5) Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
6) Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
7) Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
8) Interpret and communicate work procedures and company policies to staff.
9) Keep informed of provisions of labor-management agreements and their effects on departmental operations.
10) Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
11) Participate in the recruitment, interview, and hiring process.
12) Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies.
13) Resolve customer complaints and answer customers' questions regarding policies and procedures.
14) Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
15) Train and instruct employees in job duties and company policies or arrange for training to be provided.
16) Perform other duties as assigned

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

1) Requires the ability to sit for long periods of time, with frequent interruptions
2) Requires several hours per day of sitting, getting up and down from chairs, and reaching, bending, or carrying light loads
3) Requires manual dexterity with normal hand and finger movements for typical office work
4) Talking, hearing, and seeing are important elements of completing assigned tasks
5) Occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
6) Working environment is usually in an office setting, with occasional need to leave the premises
7) Requires the use of a telephone, fax machine, computer terminal, calculator, and copy machine
8) Occasionally works overtime, evenings, or weekends in order to complete work or to attend meetings
9) Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers and employees supervised without exhibiting behavioral extremes;
10) Must be able to perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others;
11) Must be able to give appropriate criticism and respond appropriately to criticism from a supervisor themselves.
EMPLOYMENT STANDARDS

1) Requires high school diploma or equivalent.
2) Requires at least 3 years experience in an office setting.
3) Requires at least 5 years experience in a supervisory role.
4) Requires computer skills in Microsoft Word, Outlook, Excel, PowerPoint, Access, and the ability to use the Internet.
5) Requires clerical skills in managing files and records, and other office procedures and terminology.
6) Requires the ability to pay close attention to details, and a personality that is pleasant and cooperative, even when under pressure to meet deadlines, or when working with difficult individuals.

Deadline to apply is Monday, August 2, 2010. Send resumes to traci.golden@versacold.com.